Luxury Retail Store Cleaning
Designed for high-end boutiques, luxury retail and flagship stores, our cleaning teams are trained to handle the most delicate of luxury finishes. Whether it’s polished woods, custom marble flooring, lacquered finishes, mirrored displays or velvet drapes, we will follow strict protocols tailor-made for each and every client. Our procedures are always designed with store protection in mind.
From the use of telescopic tools to get to high surfaces without the risk of damage to walls or flooring to the use of chemical-free and environmentally safe cleaning products and methods for both presentation and integrity. You can rest assured that your store is in the most caring and capable hands; discretion is also at the forefront of our minds, which is why we’ve built this into our service guarantee.
Our cleaners can work during peak hours when your store is open to the public or overnight. For a seamless experience that is integrated into your luxury retail environment, our cleaners can wear custom uniforms embroidered with your company logo and specialised additions like white gloves to minimize contact with display items and thus prevent any marks.
Shopping Centre & Mall Cleaning
We provide expert cleaning for luxury malls and retail environments across Dubai. Our scalable cleaning approach features very high levels of coverage in lobbies, food courts, escalators, staff elevators, restrooms, and high-traffic zones like entertainment and customer service areas. We deliver consistent scheduled coverage during peak times, as well as teams dedicated specifically to deep cleaning during off-peak times. To achieve an effective and accurate service, we work closely with facilities management teams to structure a mutually agreed timetable that is bespoke to your shopping mall or location. These include timed locations such as restroom checks, escalator polishing or food court rubbish disposal patterns that would correlate with the times of heavy traffic. We will also ensure that all high-use amenities, such as washrooms, are clean, fully stocked and serviced according to your mall’s footfall patterns.
Every detail is timed to optimise the guest experience with the least amount of interruption, including discreet food court waste removal and the replenishing of toilet paper and hand soap.
Our workforces also work under strict compliance with UAE labour law, supported with daily supervision by on-site supervisors and area managers to ensure brand-level consistency in service.
Delicate Surface & Interior Protection
Our premium cleaners are highly trained in a comprehensive list of detailed and systematic protocols designed for luxury retail environments and luxury interiors. At Cleanie, we go above and beyond the norm to protect interiors from damage, no matter how minor, and in turn deliver an impeccable cleaning service.
These systematic protocols range from tools and equipment being routinely inspected, cleaned and sanitised before any project commences to the covering of furnishings with surface-safe, non-residue protective film to shield them against any splashes or spills. We also utilise hand-held cordless air-blowers and microfibre dusters to remove the tiniest of dust particles, and we use dry or dampened microfibre cloths only for general cleaning. These protocols and many more are the standard procedure
at Cleanie.
At the start of each new project, we conduct an on-site training day for all Cleanie staff, a fundamental part of our client onboarding process which is never overlooked. This extra step enables us to maintain the aesthetic integrity of your luxury retail space, guaranteeing the highest level of precision and care that you not only require but also deserve.
High-Touch Surface Disinfection
Our daily disinfection routines focus primarily on high-contact areas, including door handles, card readers, service counters, lift buttons, banisters and staff entrances. We use certified antimicrobial agents, microfibre cloths that are colour-coded by area, and disposable PPE as required. Our disinfection procedures are made from chemical-free when possible, non-corrosive, and safe for luxury goods, display areas and fitting room environments.
Window & Glass Cleaning
At Cleanie, we provide specialist glass and window cleaning for all interior and exterior surfaces, including shopfronts, boutique glass facades, mirrors, fitting room glass and shelving with integrated LED lighting. We only use non-abrasive techniques, purified water and soft microfiber cloths to deliver a flawless and streak-free finish on every glass surface.
If protective films, UB tints or speciality coatings are in place, we will take extra care to implement additional protocols to avoid lifting, scratching or damage to protective films while cleaning and noticeable streaking.
We will ensure that every high-touch glass surface in your retail store is carefully cleaned to remove all fingerprints and even the finest dust particles that may compromise the appearance of your premium retail store and luxury product displays.
Floor Care & Specialist Surface Cleaning
At Cleanie, we provide the highest quality of care by implementing strict surface protection protocols during every clean, only using specialist and delicate cleaning equipment to preserve the integrity of your retail environment.
We clean all carpeted areas with soft-bristle vacuums that contain highly effective air filters to capture even the finest dust particles and allergens without damaging delicate carpet fibers. We only use purified water and microfiber mops to clean hard flooring, to prevent residue, dirt or streaks being left behind and ensure that all edges and corners are hand-cleaned to ensure no particle is missed and to protect surrounding wall surfaces and luxury furnishings.
Real-Time Based Incident Reporting and Escalation via Connecteam
At Cleanie, we provide the best in-house training in incident response and escalation support processes for our professional cleaning team.
On the rare occasion of a spill, stain or scratch, a supervisor will immediately be contacted before our team attempts any corrective action in order to ensure that the correct protocol is implemented both efficiently and effectively.
Our team is highly trained in documenting all issues as they arise via the Cleanie Workforce Connecteam app no matter how small, with photographic evidence provided for full transparency and your peace of mind. If an incident is recorded, you will be contacted by one of Cleanie’s area managers within a 24-hour period.
Dedicated Retail Area Managers
As a Cleanie client, we will assign you a dedicated area manager who will be directly responsible for your retail store cleaning operation. Your dedicated area manager will conduct regular on-site visits ensuring your team is working efficiently and with the highest level of precision and care in line with Cleanie high standards. They will be your primary contact readily available to support you with queries or bespoke requests.
With Cleanie, you’ll also benefit from a real-time connection via our digital workforce and reporting app, Cleantelligence. Our tech-forward platform promotes communication and visibility, assisting with seamless management of your premium retail operation at all times.
